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January 20, 2011

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Comments

Carlotta Fields

"What customers really want is to know that they are valued."

Absolutely! When I read this line my new bank popped into my mind. I'm new to the Fargo, ND area, and one of my first big problems was lining up a bank. I had a lot of questions (direct deposit, debit cards, stuff like that) and Jon Berg at
State Bank & Trust (the N. Broadway branch) helped me sort through everything! I know it sounds cheesy, but he really listened to what I wanted and worked hard to make sure that all of my services and accounts were what I wanted. The whole staff was wonderfully helpful and patient. I can't tell you how much I appreciate that! I really felt valued.

Daniel, a great article! Thanks!

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Well,yes the customer satisfaction lies for the getting the promotion of the business and also lies for the profits and increases the customers to the site.
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nice post, thank you very much

Evan

"A terrific means to this end is effective communication"

This statement hit the nail on the head! Communication is a key to success in the business world. A customer needs to feel comfortable doing business with the company to ensure that the customer returns. From the sounds of things, Advanced Disposal needs to train its employees to strengthen its customer service department. Poor communication is too common, therefore more businesses need to work on effective communication to increase customer retention.

Thanks for the interesting article!

Jackie

"Let customers know that you are interested in them and that their business is valued."

I recently had the misfortune of being made to feel the complete opposite to this when I visited my local camera store. Not only did the sales assistant not know the answers to the questions I was asking about my camera, (which was OK, although you would expect salespeople in a large electronic retail chain store to have some knowledge!) he was downright rude to me.

When I asked if there was another person who might be able to help me, he kind of waved his hand in a very dismissing fashion and said "You can ask someone else!"

What would have been so hard about him taking me to "someone else" and explaining that he couldn't help me, but maybe they could?

Customer Service, what customer service? This sort of attitude makes me really mad and I certainly won't be shopping in their stores anymore.

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Phillip Eastwood

Spot-on, Daniel! Your relationship with your customers is often like the romantic kind. You don't get what the other person wants by just feeling it or assuming things. You have to get him/her to talk! We all need to feel like we're valued, and one great way to do that is to let people speak their mind through hassle-free communication channels.

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I think the relationship is what makes the difference in the long run. Sure, you may have a great sales technique, but if your only intent is to sell it and move onto the next sale, no one is going to recommend you. Top bit of advice here.

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